Privacy Policy

Chatpate Vastra: 17 June 2026

This Privacy Policy explains how Chatpate Vastra ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit or shop at chatpatevastra.com (the "Store"). Our Store is hosted on Shopify, which helps us run the Store and process your information as described below.

By using the Store, you confirm that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Store.

Information we collect

Depending on how you use the Store, we may collect:

Contact and order details: your name, email address, phone number, and shipping and billing addresses.
Payment information: when you pay, your payment is processed by our third-party payment gateway. We do not store your full card or bank details on our systems. We may receive limited confirmation details such as whether a payment succeeded.
Transaction information: the items you view, add to cart, purchase, return, or cancel.
Communications: anything you share when you contact us for support or with a query.
Device and usage information: your IP address, browser type, device information, and how you navigate and use the Store, collected automatically through cookies and similar technologies.

How we collect it

Directly from you, when you place an order, contact us, or sign up for updates.
Automatically, through cookies and similar technologies when you browse the Store.
From service providers who help us operate the Store, such as Shopify, our payment gateway, logistics partners, and analytics and advertising platforms.

How we use your information

We use your information to:

process, fulfil, and deliver your orders;
communicate with you about your order, including via email, SMS, or WhatsApp for order and delivery updates;
respond to your questions and provide customer support;
handle returns, replacements, and refunds;
send marketing and promotional messages, but only if you have opted in, and you can opt out any time;
detect and prevent fraud and keep the Store secure;
understand how the Store is used and improve it;
meet our legal, tax, and regulatory obligations.

Cookies and advertising

We use cookies and similar technologies to keep your cart working, remember your preferences, understand site usage, and deliver relevant advertising. This includes the Meta (Facebook) Pixel and similar tools, which help us measure and improve our ads and show you relevant products on platforms like Facebook and Instagram. You can control or disable cookies through your browser settings, though some features of the Store may not work properly if you do.

How we share your information

We share your information only as needed to run the Store:

Shopify, which hosts our Store and processes information to provide and improve its services.
Payment gateways, to process your payment securely.
Logistics and delivery partners, to ship and deliver your order. To fulfil orders, your name, address, and contact number may be shared with our sourcing and shipping partners.
Marketing and analytics partners, such as Meta and Google, to advertise and understand Store performance.
Authorities or other parties, where required by law, to enforce our policies, or to protect our rights, users, or the public.

We do not sell your personal data.

A note on order fulfilment

Some products are sourced and shipped through third-party suppliers and logistics partners. To get your order to you, we share the information needed for delivery (such as your name, address, and phone number) with these partners. They are expected to handle your information responsibly and use it only to fulfil your order.

Data retention

We keep your personal information only as long as needed to fulfil your orders, provide support, meet our legal and tax obligations, and resolve any disputes. After that, we delete or anonymise it.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at [SUPPORT EMAIL]. We will respond within the timelines required by law. We may need to verify your identity before acting on your request.

Children

The Store is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us their information, contact us and we will delete it.

Security

We take reasonable steps to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sharing sensitive information through unsecured channels.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date.

Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, you may contact our Grievance Officer for any concerns or complaints about your personal information:

Name: Aditi Surve

Email: chatpatevastra@gmail.com

We will acknowledge and aim to resolve grievances within one month of receipt.