Returns and Refunds Policy

Chatpate Vastra Last updated: 17 June 2026

We want you to love what you ordered. Because we work hard to keep our prices low and our pieces moving fast, we keep our returns policy simple and specific. Please read it carefully before you order.

When you can return or replace an item

We accept return or replacement requests only if the item you received is:

damaged or defective on arrival,
the wrong item or wrong size from what you ordered,
materially different from what was shown and described on the product page, or
missing from your delivered package.

When we cannot accept a return

To keep this fair and workable, we do not accept returns or refunds for:

change of mind or no longer wanting the item,
ordering the wrong size by mistake (please check the size chart on each product page before ordering),
minor differences in colour caused by your screen settings,
slight variation in styling or presentation from model and lifestyle images, as noted on our product pages,
items that have been worn, washed, damaged after delivery, or returned without original tags and packaging.

How to raise a request

Raise your request within 48 hours of delivery. Requests after 48 hours cannot be processed, except where required by law.
You must include a clear unboxing video that shows the sealed package being opened, along with photos of the issue. We strongly recommend filming yourself opening every parcel, as the unboxing video is required to verify and approve most claims. Without it, we may not be able to process your request.
Email us at [SUPPORT EMAIL] with your order number, a description of the issue, and the video and photos.

What happens next

We will review your request and respond within 2 business days.
If your request is approved, we will arrange a return pickup or ask you to ship the item back, depending on your location and the issue.
The item must be returned unused, with original tags and packaging intact.
Once we receive and verify the returned item, we will process your replacement or refund.

Refunds

Approved refunds for prepaid orders are issued to your original payment method.
Approved refunds for cash on delivery (COD) orders are issued to your bank account or UPI, for which we will collect the necessary details from you securely.
Refunds are processed within 7 business days of approval. It may take additional time for your bank or payment provider to reflect the amount.
Shipping charges, if any, are non-refundable unless the return is due to our error (a damaged, wrong, or defective item).

Replacements

Where you prefer a replacement and the same item and size are available, we will ship a replacement at no extra cost for valid claims.
If the item is unavailable, we will offer a refund instead.

Cancellations

You may request to cancel an order before it has been dispatched. Email us as soon as possible at chatpatevastra@gmail.com.
Once an order has been dispatched, it cannot be cancelled, but you may raise a return request if it qualifies under this policy.
If we cancel your order (for example, due to stock unavailability or a pricing error), you will be refunded in full.

Items damaged in transit

If your parcel arrives visibly damaged, please refuse delivery where possible, or accept it and raise a request within 48 hours with your unboxing video. This helps us resolve courier-related issues quickly.